"I had a discussion this week about an organization that tries to solve every new problem with a process. (No, not IBM). It was about people hiding their incompetence behind new ways of filling out paper" [via vowe.net]

Oh my God -- I've been saying this so much in the last 12 months. Process won't help you if you suck. It will just make you suck more repeatably.

[and, yes, all you people from my office who lurk here and don't say anything, I am talking about you.]