Swimming with the Razorfishes

Monday, April 26, 2010

Time Warner Cable

Here is my interaction with TimeWarner Cable:

  1. Sign up for service
  2. Immediately sign up for auto bill payment.  I try to have everything charged to my credit card so I can't forget to pay things.
  3. After two months, I get a nasty letter from TimeWarner Cable stating that I'm behind on my bill.  I check my credit card statements and they haven't billed me.
  4. I call the number on the nasty letter and get a busy signal. It is 2010, and I'm somehow getting a busy signal when calling a business. And not just any business; a business that really seems to want to be my phone company.  I call for about thirty minutes and continue to get busy signals.
  5. I log into their (incredibly annoying and awful) site, pay my balance, and re-enroll in automatic payments.
  6. After two months, I get a nasty letter from TimeWarner Cable stating that I'm behind on my bill.  I check my credit card statements and they haven't billed me.
  7. I call the number on the nasty letter and get a busy signal.   I redial several times.  I finally get through, navigate the phone system to the point of "speak to a representative," hear a recorded voice say "no circuit" and the call is dropped.
  8. Repeat.

How does one explain this kind of incompetence?

1 Comments:

  • eeerrrggghhhh, so frustrating

    By Anonymous Anonymous, at 1:18 PM  

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