Chuck can't possibly be a real person. He has yet another question:

what is a heat sink that's on the procesor that the fan pulls air from  #a2shat      and how good are 8200 fans at keeping cool oh ty

Clearly, we will need clarification on this one.

This e-mail is in reference to issue #A2SHAT

Hi Chuck -

I'm not sure if what you are describing is the heatsink or not. Heatsinks usually have a texture on them kind of like a french tickler.

Can you pull it off of the processor and send us the serial number? The number is usually on the bottom. Once we have the serial number, we'll know whether or not it is a heatsink.

Thank you for your continued support,

Dell Customer Care