Proving, once again, that Ze Frank is brilliant, he produces this.
Saturday, May 01, 2010
Monday, April 26, 2010
Time Warner Cable
Here is my interaction with TimeWarner Cable:
- Sign up for service
- Immediately sign up for auto bill payment. I try to have everything charged to my credit card so I can't forget to pay things.
- After two months, I get a nasty letter from TimeWarner Cable stating that I'm behind on my bill. I check my credit card statements and they haven't billed me.
- I call the number on the nasty letter and get a busy signal. It is 2010, and I'm somehow getting a busy signal when calling a business. And not just any business; a business that really seems to want to be my phone company. I call for about thirty minutes and continue to get busy signals.
- I log into their (incredibly annoying and awful) site, pay my balance, and re-enroll in automatic payments.
- After two months, I get a nasty letter from TimeWarner Cable stating that I'm behind on my bill. I check my credit card statements and they haven't billed me.
- I call the number on the nasty letter and get a busy signal. I redial several times. I finally get through, navigate the phone system to the point of "speak to a representative," hear a recorded voice say "no circuit" and the call is dropped.
- Repeat.
How does one explain this kind of incompetence?